Refund Policy

Last updated: February 14, 2025

We offer a 90-Day Satisfaction Guarantee, which means you have 90 days after receiving your order to request a return.

If you purchased a 60-day or 90-day supply, any additional unopened bottles must be returned to qualify for a refund. If your order included a free gift, it must also be returned to receive a full refund.

To start a return, please visit our Returns Portal.

If your return is approved, we'll send you a prepaid return shipping label along with instructions on how to send your package back. Items returned without prior authorization will not be accepted.

If you have any questions about returns, please contact us at liftoff@mengotomars.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care products
• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Sale items and gift cards are non-refundable and cannot be returned.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at liftoff@mengotomars.com.